FAQ’s

Frequently Asked Questions..

  1. What is your location? We’re conveniently located at 411 Great South Road, Ellerslie, Auckland, with easy access across the Auckland region and around 10 minutes from the CBD.
  2. Do you have a branch at Auckland Airport? Not at this stage. However, we can deliver the vehicle to Auckland Airport (or your preferred location) for a small delivery fee.
  3. How far are you from Auckland Airport? Approximately 20 minutes by taxi, depending on traffic. Are your vehicles comprehensively insured? Yes — all vehicles are fully insured.
  4. Can I arrange my own insurance cover? No. Our insurance policy does not allow independent customer-arranged cover. Do I have to pay a bond? Yes. We process a bond (pre-authorisation) at pick-up, typically on your credit card.
  5. How long does it take for the bond to be released? Once the vehicle is returned undamaged and with a full tank, we will cancel the pre-authorisation. Release times depend on your bank and can take up to 24 hours (or longer in some cases).
  6. Do I have to pay for fuel? Your vehicle will be supplied with a full tank and must be returned with a full tank.
  7. Do I need to clean the vehicle upon return? A full groom is not required. We simply ask that vehicles are returned clean and tidy with all rubbish removed. If additional cleaning is required, a grooming fee may apply.
  8. Is there a minimum age limit? Yes. The minimum age is 25 years.
  9. Can my partner drive the vehicle? Yes — provided they are 25 or over and hold a full driver’s licence.
  10. Are road tolls included in the daily rate? Yes. Road tolls are included in the daily rate.
  11. Do you have Roadside Assistance? Yes. Roadside Assistance is included as part of our insurance policy.